Beyond the Microphone

Unlock the secrets to building a thriving dental organization with DEO’s Growth Secrets Podcast.

Jake Puhl, CEO of The DEO and host, interviews a diverse line-up of dental industry leaders, revealing the secrets behind their success and extracting the tactics and tools they used along the way that can be incorporated by all listeners. In each episode, guests share their wisdom and insights in never-before-told stories that dig deeper into the challenges, failures, and triumphs that leaders face as they strive to build thriving organizations.

EP #199: Essential Insurance and Retirement Strategies for Dental Entrepreneurs

Shawn Johnson
Lara Blaine

Jake Puhl, CEO of The DEO, hosts Shawn Johnson, VP of Business Development, and Lara Blaine, Property and Casualty Manager at Treloar & Heisel. They dive into the essentials of insurance and retirement planning for dental practices.  Shawn emphasizes the importance of comprehensive insurance coverage and regular policy reviews, while Lara shares insights on managing property and casualty risks, including cyber threats and natural disasters. They share real-life examples, from tornadoes destroying new practices to age discrimination lawsuits, highlighting the need for tailored insurance solutions to safeguard your practice and ensure peace of mind. (Sponsored by Treloar & Heisel)

EP #200: Unlocking the Clear Aligner Economy with PerfectFitOrtho

Dr. Noel Liu
Jay Hogan

In this episode, Jake Puhl, CEO of The DEO, hosts Jay Hogan, Vice President and Co-Founder of PerfectFitOrtho, and Dr. Noel Liu, Owner of Secure Dental. They dive into the thriving aligner economy and its impact on modern dental practices. Dr. Liu shares how he successfully integrated PerfectFitOrtho into Secure Dental, highlighting the ease of implementation and the substantial benefits. They explore advancements in aligner technology, the financial advantages of incorporating aligners, and strategies to leverage this growing market. They also discuss enhancing patient satisfaction, boosting practice revenue, and streamlining operations by offering virtual consultations and weekly patient monitoring, reducing chair time while maintaining high-quality care. (Sponsored by PerfectFitOrtho)

EP #201: Secrets to Successful Dental Practice Transitions

David Hayes

Jake Puhl, CEO of The DEO, hosts David Haynes, VP of National Practice Sales at Menlo Dental Transitions. They dive deep into the intricacies of dental practice transitions, focusing on the current marketplace for exits, mergers, and acquisitions. David shares insights on creating competitive environments for selling practices, the importance of financial transparency, and strategies to maximize practice valuation. They also discuss how the market has evolved post-COVID and the growing sophistication of both buyers and sellers. This episode is a must-listen for dental entrepreneurs considering their future transition plans. (Sponsored by Menlo Dental Transitions)

EP #202: Innovative Strategies for Transforming Patient Experience with Tend Dental

Andy Grover

Listen in as Jake Puhl, CEO of The DEO, hosts Andy Grover, Co-Founder & Chief Development Officer at Tend Dental. This episode dives into Tend’s unique patient experience approach, their rapid growth since launching in 2019, and innovative strategies in urban markets. Andy shares insights on navigating the challenges of expanding a dental group during the pandemic and Tend’s vision for future growth. He highlights innovative practices such as personalized patient care, leveraging technology to enhance the patient journey, and designing welcoming, patient-centric clinic environments. These strategies have significantly increased their Net Promoter Score (NPS), boosted patient retention, and transformed the overall patient experience. Tune in for an inspiring conversation on revolutionizing patient care and setting new standards in the dental industry.

EP #203: Increase Practice Revenue and Patient Trust with Smile Warranty’s Comprehensive Coverage

Hilary Jorgensen

In this episode, Jake Puhl, CEO of The DEO, hosts Hilary Jorgensen, COO of Smile Warranty. They discuss how Smile Warranty covers every ’what if’ in life, from accidents to poor hygiene, offering zero-cost retreats or repairs for patients. Hilary explains how this innovative warranty reimburses dentists up to their full fee value, not just what insurance covers. They dive into the benefits for both patients and practices, highlighting how Smile Warranty can enhance patient trust, boost revenue, and ensure comprehensive care. (Sponsored by Smile Warranty)

EP #204: Mastering Dental Financials with Good Margins Dental Accounting

Michelle Lee

Jake Puhl, CEO of The DEO, hosts Michelle Lee, Owner of Good Margins Dental Accounting (Super Accountants for Super Dentists). They dive into why having clean financials is crucial for dental practices, how transparency can impact decision-making, and the common pitfalls dentists face with financial management. Michelle also shares tips on optimizing financial practices, understanding where your money is going, and strategies for better financial health. Whether you’re a solo practitioner or running multiple locations, this episode is packed with actionable advice to help you thrive in 2024. (Sponsored by Good Margins Dental Accounting)